1. Shipping Coverage
We currently deliver across Peninsular Malaysia, Sabah, and Sarawak. For international orders, please contact our support team at info@alvionhealth.com to check availability and shipping costs.
2. Delivery Time
Orders are typically processed within 1–2 business days. Once shipped, you can expect your delivery to arrive within:
- 2–4 business days — Peninsular Malaysia
- 5–7 business days — Sabah & Sarawak
During public holidays or promotional periods, processing times may be slightly longer. We’ll notify you if there are any delays.
3. Shipping Fees
We offer free standard shipping for orders above RM110 (after discounts and promotions). For smaller orders, a flat shipping fee will be applied at checkout:
- RM8.00 — Peninsular Malaysia
- RM12.00 — Sabah & Sarawak
4. Order Tracking
Once your order has shipped, you’ll receive a tracking number via email or SMS. You can use this to check the status of your delivery on our courier partner’s website.
If you haven’t received your tracking details within 3 days, please contact us at info@alvionhealth.com.
5. Returns & Replacements
We take product quality seriously. If your order arrives damaged, defective, or incorrect, please contact our team within 7 days of receiving it. Provide your order number and a clear photo of the issue, and we’ll arrange a replacement or refund accordingly.
For hygiene and safety reasons, we cannot accept returns for opened or used products unless they were damaged upon arrival.
FAQ
Do you deliver outside Malaysia?
Currently, we only deliver within Malaysia. International delivery options are under consideration — stay tuned for updates.
Can I change my delivery address after placing an order?
If your order has not been shipped yet, contact us immediately with your updated address. Once it’s been dispatched, we cannot make any changes.
What if I missed my delivery?
If no one is available to receive your package, the courier will attempt a redelivery or contact you for pickup. You can also reach out to the courier directly with your tracking number.
Can I request express delivery?
Express delivery is available in selected areas within Klang Valley. Please contact us before placing your order to confirm availability.